Who delivers your parcels?
Royal Mail deliver the majority of our parcels. We use a mixture of First and Second Class services depending on weight, delivery service selected and cost. This way we can keep costs low and in turn pass these savings on to you. Depending on how quickly the items are required and the size/value of your order, we may use FedEx 24hr.
Do I need to be home when my order is delivered?
Your order will be dispatched via Royal Mail or FedEx.
If your order is being dispatched via Royal Mail Recorded, a signature is usually required and the parcels are sometimes too large to fit through the letterbox so someone will need to be present to take your order. If this is not possible, Royal Mail will put a card through your door advising that your parcel is awaiting collection from your local depot. Unfortunately, we are not able to pass delivery instructions to Royal Mail if you wish your parcel to be left in a safe location or with a neighbour.
Royal Mail are currently trialling a ‘delivery to neighbour’ service where if you are not home to accept delivery, your parcel will be left with a neighbour and you will receive a card through your letterbox. For more information on this service please visit http://www.royalmail.com/delivery-to-neighbour.
If your order is being dispatched via FedEx your parcel will require a signature.
If FedEx attempt delivery and no one is present, a card will be left at the delivery address and the item will be taken to the nearest FedEx depot. Using the details on the card you can contact the courier and request a second delivery attempt, otherwise an automatic delivery attempt will be made the following day. Otherwise you can arrange to collect the item from the depot. You can do this via the FedEx website or by contacting them on 03456 000 068. For security reasons, they will not be able to leave the parcel without obtaining a signature. FedEx provides easy tracking with proof of delivery for your peace of mind.
Can I track my delivery?
If your order has tracking details, you will find this information on your order dispatch email. If this information is not on your dispatch email, there is no tracking number available. However, if you advise your local delivery office of your name and delivery address they will be able to confirm if your parcel is being held.
Has my order been dispatched?
We will always email you to let you know when your order has left MySalon.Shop HQ, giving you peace of mind that your essential luxuries are on the way.
Of course if your email has been lost in cyber space (or you delete it by mistake) you can check the status and estimated delivery of your existing order at any time, by using the My Account page.
Please login to My Account and click on view my order to see the latest information we have.
When will I receive my order?
Most of our UK orders arrive within 3-5 working days, or even sooner if you have opted for express delivery. Please note that orders are occasionally delayed due to bank and public holidays, and it is recommended to allow extra time for your order to arrive during these periods.
To check the status and estimated arrival date of your order, please login to My Account and view My Recent Orders for the most up to date information available.
If your order has been dispatched and you haven’t received it, and it is past its estimated delivery date see I haven’t received my order?.